Forum Discussion
Hello Elizabeth,
Thank you for the information on your application.
I can reproduce the hang, so if you have a method to collect data, I can run that and send that information to you.
Indeed, we would appreciate it if you sent us dump reports for the TestComplete process. To collect the dump information, please follow the instructions below:
1. Download the Debugging Tools for Windows package from:
http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi
and install it.
2. Reproduce the issue. When TestComplete hangs, open the Start | Run dialog and execute the following command:
C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\Dump1.dmp;q
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\Dump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. Correct the dump file name in the above command line (for example, change it to Dump2.dmp), wait for two minutes and execute the command again.
4. Repeat step 3.
5. Post the generated dump files here or use the Contact Support web form to send the dump files to our Support Team.
Thanks in advance.
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