Forum Discussion

ksimeon's avatar
ksimeon
New Contributor
15 years ago

TestComplete install error 0xc0000005

I've been trying to install TestComplete 752 ent on a Windows 7 system running under Parallels. Whenever I start the installer I get the error "The application was unable to start correctly (0xc0000005). Click OK to close the application."



Here is what I've tried & non of it has worked:

1) Run as Administrator

2) Run under different Compatibility levels

3) Download same version & version 751

4) I've installed the same executable on a different windows 7 system

5) I've disabled UAC



Where can I find the log files for your InstallShield installer? Are there any flags I can pass to the installer to product logging?





Thank you,



Ken
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Staff
    15 years ago

    Hi Ken,


    It seems, the installation file for TestComplete 7.52 was corrupted during the downloading. Please download it again. As a copy of the file can be cached in your network, please use some special utility rather than your browser to download the file.

  • ksimeon's avatar
    ksimeon
    New Contributor
    15 years ago
    <meta charset="utf-8" />Allen,



    I tried you suggestion and the install still fails with the same error. The executables work just fine on other system, but not on this one version of Windows 7 enterprise running within Parallels. Can you please find out if there are any debug or logging flags that I can pass to your installer? I would like to find out what I causing this issue so I can start running my tests.



    Also, I'm not able to disable my Anti-virus. It is very locked down and not changeable by an average admin user.



    Thanks,



    Ken
  • nkawakami's avatar
    nkawakami
    14 years ago
    What was the solution for this?  I am a new user trying to install TestComplete on a Win7/32-bit machine, but getting the 0xc0000005 error.  Thanks!
  • Anonymous's avatar
    Anonymous
    14 years ago
    Hi Nancy,



    Did you download the installation file using some download manager? If the problem persists, please contact us via our Contact Support form.
  • ksimeon's avatar
    ksimeon
    New Contributor
    14 years ago
    I did not use a download manager. I used either Firefox 3.5.x or Google Chrome, I can't remember. Over all, I've been able to install TC 7.x into my Windows 7 VM. I don't see that issue any more.



    Thanks,



    Ken