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Chen2025's avatar
Chen2025
New Contributor
14 days ago

TestComplete ID-based license login error

Hi, 

I am having trouble logging into TestComplete with ID-based license. Every time I tried to log in, a blank page of web browser pops up instead of redirecting me back to TestComplete. Please assist. Thanks.

4 Replies

  • that was not the resolution to our issue unfortunately.  not sure what changed, but the proxy was blocking traffic 

  • Reboot, and in the browser can you connect to https://manage.smartbear.com:443 if not it would seem that traffic is blocked to this address.

  • Finally got it working by switching default browser from internet explorer to microsoft edge