Forum Discussion
- tristaanogreEsteemed ContributorIf, in that dialog, you specify your contact information and send the data dump off to the SmartBear folks, they will respond with an answer as to what happened.
In the meantime, are you running the latest version of TestComplete? It should be some build of TestComplete 8.60. If not, have you tried upgrading? There have been a few patches and bug fixes in recent versions that may solve your problem if you are not on the latest version. - jeremy_bertrandContributor
The folder "\Users\AppData\" is a windows system hidden/protected directory. You should be able to see it when you change the Folder Options - View tab.
The setting is under "Hidden files and folders" part of the advanced settings called "Show hidden files, folders, and drives" this setting may be disabled or hidden depending on the group or system rights that your Windows System Administrator has setup. But by default the right is viewable.
Either you can view it that way or type in the full path up to the file name and you should be able to navigate to that specific data dump directory. - vijay6105Contributor
- vijay6105ContributorHi,
When I'm trying to send the dump information through Testcomplete I'm getting error message 'unable to send' send it manually to automadedqa.
The dump file information is below. Please check this and let me know any issues. I'm using Microsoft Visual studio source Control for check in/out files. But when I'm working with the script I'm unbinding from source control at the end of all changes I'm adding project to source control and doing check in.Dump Summary
------------
Dump File: cf-20111116040204.dmp : C:\Users\abb\AppData\Local\AutomatedQA\TestComplete\8.0\Logs\cf-20111116040204.dmp
Last Write Time: 11/16/2011 9:32:05 AM
Process Name: TestComplete.exe : C:\Program Files\Automated QA\TestComplete 8\Bin\TestComplete.exe
Process Architecture: x86
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not PresentSystem Information
------------------
OS Version: 6.1.7600
CLR Version(s):Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
TestComplete.exe C:\Program Files\Automated QA\TestComplete 8\Bin\TestComplete.exe 8.50.618.7
ntdll.dll C:\Windows\System32\ntdll.dll 6.1.7600.16385
kernel32.dll C:\Windows\System32\kernel32.dll 6.1.7600.16385
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7600.16385
tcRTL.bpl C:\Program Files\Automated QA\TestComplete 8\Bin\tcRTL.bpl 8.50.618.7
user32.dll C:\Windows\System32\user32.dll 6.1.7600.16385
gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7600.16385
lpk.dll C:\Windows\System32\lpk.dll 6.1.7600.16385
usp10.dll C:\Windows\System32\usp10.dll 1.626.7600.16385
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.7600.16385
advapi32.dll C:\Windows\System32\advapi32.dll 6.1.7600.16385
sechost.dll C:\Windows\System32\sechost.dll 6.1.7600.16385
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.1.7600.16385
oleaut32.dll C:\Windows\System32\oleaut32.dll 6.1.7600.16385
ole32.dll C:\Windows\System32\ole32.dll 6.1.7600.16385
mpr.dll C:\Windows\System32\mpr.dll 6.1.7600.16385
version.dll C:\Windows\System32\version.dll 6.1.7600.16385
shell32.dll C:\Windows\System32\shell32.dll 6.1.7600.16385
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.1.7600.16385
tcComponents.bpl C:\Program Files\Automated QA\TestComplete 8\Bin\tcComponents.bpl 8.50.618.7
comctl32.dll C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll 6.10.7600.16385
winspool.drv C:\Windows\System32\winspool.drv 6.1.7600.16385
comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7600.16385
winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385
oledlg.dll C:\Windows\System32\oledlg.dll 6.1.7600.16385
tcComponentsEx.bpl C:\Program Files\Automated QA\TestComplete 8\Bin\tcComponentsEx.bpl 8.50.618.7
tcComponentsEx2.bpl C:\Program Files\Automated QA\TestComplete 8\Bin\tcComponentsEx2.bpl 8.50.618.7
msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385
imm32.dll C:\Windows\System32\imm32.dll 6.1.7600.16385
msctf.dll C:\Windows\System32\msctf.dll 6.1.7600.16385
GdiPlus.dll C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\GdiPlus.dll 6.1.7600.16385
hhctrl.ocx C:\Windows\System32\hhctrl.ocx 6.1.7600.16385
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7600.16385
oleacc.dll C:\Windows\System32\oleacc.dll 7.0.0.0
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.1.7600.16385
profapi.dll C:\Windows\System32\profapi.dll 6.1.7600.16385
aqReporter.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqReporter.dll 2.0.85.5
ws2_32.dll C:\Windows\System32\ws2_32.dll 6.1.7600.16385
nsi.dll C:\Windows\System32\nsi.dll 6.1.7600.16385
winsta.dll C:\Windows\System32\winsta.dll 6.1.7600.16385
utildll.dll C:\Windows\System32\utildll.dll 6.1.7600.16385
setupapi.dll C:\Windows\System32\setupapi.dll 6.1.7600.16385
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.1.7600.16385
devobj.dll C:\Windows\System32\devobj.dll 6.1.7600.16385
netapi32.dll C:\Windows\System32\netapi32.dll 6.1.7600.16385
netutils.dll C:\Windows\System32\netutils.dll 6.1.7600.16385
srvcli.dll C:\Windows\System32\srvcli.dll 6.1.7600.16385
wkscli.dll C:\Windows\System32\wkscli.dll 6.1.7600.16385
logoncli.dll C:\Windows\System32\logoncli.dll 6.1.7600.16385
browcli.dll C:\Windows\System32\browcli.dll 6.1.7600.16385
samcli.dll C:\Windows\System32\samcli.dll 6.1.7600.16385
dbghelp.dll C:\Program Files\Automated QA\TestComplete 8\Bin\dbghelp.dll 6.6.3.5
sxs.dll C:\Windows\System32\sxs.dll 6.1.7600.16385
olepro32.dll C:\Windows\System32\olepro32.dll 6.1.7600.16385
aqStatistic.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqStatistic.dll 2.0.85.5
wininet.dll C:\Windows\System32\wininet.dll 8.0.7600.16385
normaliz.dll C:\Windows\System32\normaliz.dll 6.1.7600.16385
urlmon.dll C:\Windows\System32\urlmon.dll 8.0.7600.16385
crypt32.dll C:\Windows\System32\crypt32.dll 6.1.7600.16385
msasn1.dll C:\Windows\System32\msasn1.dll 6.1.7600.16385
iertutil.dll C:\Windows\System32\iertutil.dll 8.0.7600.16385
sspicli.dll C:\Windows\System32\sspicli.dll 6.1.7600.16385
dnsapi.dll C:\Windows\System32\dnsapi.dll 6.1.7600.16385
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.1.7600.16385
winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7600.16385
rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385
RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7600.16385
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.8530.16385
WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.1.7600.16385
tcCore.dll C:\Program Files\Automated QA\TestComplete 8\Bin\tcCore.dll 8.50.618.7
tcScripting.bpl C:\Program Files\Automated QA\TestComplete 8\Bin\tcScripting.bpl 8.50.618.7
aqComHelp.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqComHelp.dll 8.50.618.7
aqComm.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqComm.dll 8.50.618.7
aqDbgHelp.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqDbgHelp.dll 8.50.618.7
cscapi.dll C:\Windows\System32\cscapi.dll 6.1.7600.16385
tcCoreEx.dll C:\Program Files\Automated QA\TestComplete 8\Bin\tcCoreEx.dll 8.50.618.7
psapi.dll C:\Windows\System32\psapi.dll 6.1.7600.16385
wsock32.dll C:\Windows\System32\wsock32.dll 6.1.7600.16385
mswsock.dll C:\Windows\System32\mswsock.dll 6.1.7600.16385
WSHTCPIP.DLL C:\Windows\System32\WSHTCPIP.DLL 6.1.7600.16385
nlaapi.dll C:\Windows\System32\nlaapi.dll 6.1.7600.16385
winrnr.dll C:\Windows\System32\winrnr.dll 6.1.7600.16385
NapiNSP.dll C:\Windows\System32\NapiNSP.dll 6.1.7600.16385
pnrpnsp.dll C:\Windows\System32\pnrpnsp.dll 6.1.7600.16385
msxml4.dll C:\Program Files\Automated QA\TestComplete 8\Bin\msxml4.dll 4.20.9818.0
AQStorageEngine.dll C:\Program Files\Automated QA\TestComplete 8\Bin\AQStorageEngine.dll 8.50.618.7
tcCoreUI.dll C:\Program Files\Automated QA\TestComplete 8\Bin\tcCoreUI.dll 8.50.618.7
tcHook.dll C:\Program Files\Automated QA\TestComplete 8\Bin\tcHook.dll 8.50.618.7
tcmstesteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcmstesteditor.pls 8.50.618.7
tcMSTest.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcMSTest.pls 8.50.618.7
tcloadtestingcore.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcloadtestingcore.pls 8.50.618.7
tcduniteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcduniteditor.pls 8.50.618.7
tcstorages.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcstorages.pls 8.50.618.7
tcnetworksuiteeditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcnetworksuiteeditor.pls 8.50.618.7
tcODT.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcODT.pls 8.50.618.7
tcopenapps2.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcopenapps2.pls 8.50.618.7
tcjuniteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcjuniteditor.pls 8.50.618.7
tcNUnit.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcNUnit.pls 8.50.618.7
tckdteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tckdteditor.pls 8.50.618.7
tcwin32controls.dll C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcwin32controls.dll 8.50.618.7
wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.1.7600.16385
tcvisualizercore.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcvisualizercore.pls 8.50.618.7
tcodteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcodteditor.pls 8.50.618.7
tcopenapps.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcopenapps.pls 8.50.618.7
tcmanualtest.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcmanualtest.pls 8.50.618.7
tcnativepanels.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcnativepanels.pls 8.50.618.7
apphelp.dll C:\Windows\System32\apphelp.dll 6.1.7600.16385
EhStorShell.dll C:\Windows\System32\EhStorShell.dll 6.1.7600.16385
propsys.dll C:\Windows\System32\propsys.dll 7.0.7600.16385
cscui.dll C:\Windows\System32\cscui.dll 6.1.7600.16385
cscdll.dll C:\Windows\System32\cscdll.dll 6.1.7600.16385
ntshrui.dll C:\Windows\System32\ntshrui.dll 6.1.7600.16385
slc.dll C:\Windows\System32\slc.dll 6.1.7600.16385
IconCodecService.dll C:\Windows\System32\IconCodecService.dll 6.1.7600.16385
tcthirdpartycontrols.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcthirdpartycontrols.pls 8.50.618.7
tcscriptdebugger.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcscriptdebugger.pls 8.50.618.7
tcutilities.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcutilities.pls 8.50.618.7
opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385
glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385
ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385
dciman32.dll C:\Windows\System32\dciman32.dll 6.1.7600.16385
tcactivextestingeditors.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcactivextestingeditors.pls 8.50.618.7
tcunittesting.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcunittesting.pls 8.50.618.7
tcwebserviceseditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcwebserviceseditor.pls 8.50.618.7
tcunittest.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcunittest.pls 8.50.618.7
tcddtplugin.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcddtplugin.pls 8.50.618.7
tcactivextesting.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcactivextesting.pls 8.50.618.7
tcdbgservices.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcdbgservices.pls 8.50.618.7
tcuserformscore.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcuserformscore.pls 8.50.618.7
tcDUnit.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcDUnit.pls 8.50.618.7
tccommonpanels.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tccommonpanels.pls 8.50.618.7
tccustomtestwizard.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tccustomtestwizard.pls 8.50.618.7
tcnuniteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcnuniteditor.pls 8.50.618.7
tcJUnit.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcJUnit.pls 8.50.618.7
tcdllaccess.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcdllaccess.pls 8.50.618.7
tcloadtestingeditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcloadtestingeditor.pls 8.50.618.7
tcOCR.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcOCR.pls 8.50.618.7
tcuserformseditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcuserformseditor.pls 8.50.618.7
tcvisualizerpanels.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcvisualizerpanels.pls 8.50.618.7
tcKDT.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcKDT.pls 8.50.618.7
tcwebservices.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcwebservices.pls 8.50.618.7
tcmanualtesteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcmanualtesteditor.pls 8.50.618.7
tcunittesteditor.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcunittesteditor.pls 8.50.618.7
tcopenappcore.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcopenappcore.pls 8.50.618.7
tcnetworksuite.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tcnetworksuite.pls 8.50.618.7
tchisutils.pls C:\Program Files\Automated QA\TestComplete 8\Bin\extensions\tchisutils.pls 8.50.618.7
tcToolWindow.dll C:\Program Files\Automated QA\TestComplete 8\Bin\Extensions\tcToolWindow.dll 8.50.618.7
msxml3.dll C:\Windows\System32\msxml3.dll 8.110.7600.16385
ieframe.dll C:\Windows\System32\ieframe.dll 8.0.7600.16385
mshtml.dll C:\Windows\System32\mshtml.dll 8.0.7600.16385
msls31.dll C:\Windows\System32\msls31.dll 3.10.349.0
mlang.dll C:\Windows\System32\mlang.dll 6.1.7600.16385
msimtf.dll C:\Windows\System32\msimtf.dll 6.1.7600.16385
aqMarshaller.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqMarshaller.dll 8.50.618.7
wship6.dll C:\Windows\System32\wship6.dll 6.1.7600.16385
ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385
Wldap32.dll C:\Windows\System32\Wldap32.dll 6.1.7600.16385
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.1.7600.16385
wdmaud.drv C:\Windows\System32\wdmaud.drv 6.1.7600.16385
ksuser.dll C:\Windows\System32\ksuser.dll 6.1.7600.16385
avrt.dll C:\Windows\System32\avrt.dll 6.1.7600.16385
AudioSes.dll C:\Windows\System32\AudioSes.dll 6.1.7600.16385
scriptsn.dll C:\Program Files\McAfee\VirusScan Enterprise\scriptsn.dll 14.1.0.447
jscript.dll C:\Windows\System32\jscript.dll 5.8.7600.16385
vbscript.dll C:\Windows\System32\vbscript.dll 5.8.7600.16385
mytilus3.dll C:\Program Files\McAfee\VirusScan Enterprise\mytilus3.dll 14.1.0.447
mytilus3_worker.dll C:\Program Files\McAfee\VirusScan Enterprise\mytilus3_worker.dll 14.1.0.447
shfolder.dll C:\Windows\System32\shfolder.dll 6.1.7600.16385
McShield.DLL C:\Program Files\McAfee\VirusScan Enterprise\Res0900\McShield.DLL 14.1.0.447
msacm32.drv C:\Windows\System32\msacm32.drv 6.1.7600.16385
msacm32.dll C:\Windows\System32\msacm32.dll 6.1.7600.16385
midimap.dll C:\Windows\System32\midimap.dll 6.1.7600.16385
pdm.dll C:\Program Files\Common Files\Microsoft Shared\VS7Debug\pdm.dll 10.0.30319.1
msdbg2.dll C:\Program Files\Common Files\Microsoft Shared\VS7Debug\msdbg2.dll 9.0.30729.1
dxtrans.dll C:\Windows\System32\dxtrans.dll 8.0.7600.16385
atl.dll C:\Windows\System32\atl.dll 3.5.2284.0
ddrawex.dll C:\Windows\System32\ddrawex.dll 6.1.7600.16385
dxtmsft.dll C:\Windows\System32\dxtmsft.dll 8.0.7600.16385
rasapi32.dll C:\Windows\System32\rasapi32.dll 6.1.7600.16385
rasman.dll C:\Windows\System32\rasman.dll 6.1.7600.16385
rtutils.dll C:\Windows\System32\rtutils.dll 6.1.7600.16385
SensApi.dll C:\Windows\System32\SensApi.dll 6.1.7600.16385
rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.1.7600.16385
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 6.1.7600.16385
jsproxy.dll C:\Windows\System32\jsproxy.dll 8.0.7600.16385
security.dll C:\Windows\System32\security.dll 6.1.7600.16385
secur32.dll C:\Windows\System32\secur32.dll 6.1.7600.16385
credssp.dll C:\Windows\System32\credssp.dll 6.1.7600.16385
msv1_0.dll C:\Windows\System32\msv1_0.dll 6.1.7600.16385
cryptdll.dll C:\Windows\System32\cryptdll.dll 6.1.7600.16385
aqVBScriptParser.dll C:\Program Files\Automated QA\TestComplete 8\Bin\aqVBScriptParser.dll 8.50.618.7
riched32.dll C:\Windows\System32\riched32.dll 6.1.7600.16385
riched20.dll C:\Windows\System32\riched20.dll 5.31.23.1229
dhcpcsvc6.DLL C:\Windows\System32\dhcpcsvc6.DLL 6.1.7600.16385
dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll 6.1.7600.16385 - Hello Vijay,
Please send us the files mentioned in my previous post so we can analyze them. As for the problem with sending crash dumps, please contact your system administrator to handle the issue. Also, the path to the crash dump is provided in the dialog, so you can just send this file via our Support Form. - aceishighContributorHi,
I know this is an old thread but I'm seeing the same error when I run tests on Windows 2008 SP2 server. What was the cause and resolution of this issue?
Thnaks,
J - TanyaYatskovskaSmartBear Alumni (Retired)
- I got the same error while executing a script. While trying to send the error report to smart bear error message displayed "Unable to send error report". The path displayed for the dmp file in the pop up is "C:\Users\User\AppData\Local\SmartBear\TestComplete\10.0\Logs\cf-20141007105246.dmp". But after navigating to "C:\Users\User" I am unable to find folder "AppData". So please suggest how can I send the error report manually.
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