Forum Discussion

stevenw_1's avatar
stevenw_1
12 years ago

TestComplete hanging when interacting with madExcept window

Hello, I've recently upgraded to TestComplete 9.20 and I'm having an issue relating to the third party exception capturing software 'madExcept' which is used in our tested app.  When the madExc...
TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
12 years ago

Hi Steven,


 


Could you please follow the steps below to help our Support Team investigate the issue:


 


1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


 


2. Select the "Launch/attach to TestComplete" option.


 


3. Run another instance of the Report Generator tool.


 


4. Select the "Track application launch" option, specify your application executable name and click Next. The Report Generator tool will wait until the application is launched and then will track all events in it.


 


5. Reproduce the problem.


 


6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.


 


7. Send the reports to our team via our Contact Support form (http://support.smartbear.com/product-list/).


Thanks!