TestComplete freezes during mobile test execution in Legacy mode

Question

Hi,&nbsp;I’m experiencing a serious issue when running mobile UI tests in TestComplete 15.75 on Windows 11, using the Legacy Mobile Support mode (not Appium).&nbsp;My test runs for several minutes, but then TestComplete completely freezes:• The Playback panel becomes unresponsive.• I cannot pause or stop the test.• The Android emulator shows the last interaction frozen on screen.• I have to terminate TestComplete via Task Manager.&nbsp;As a result:• No .tcLog file is saved, only some screenshots remain in the log folder.• This makes debugging very difficult.&nbsp;We are currently using this configuration:• Windows 11• TestComplete 15.75• Android 10 emulator&nbsp;Previously, we had no such issues when running the exact same tests with:• Windows 10• TestComplete 15.57• Android 7 emulator&nbsp;This seems to be related either to the new version of TestComplete, Windows 11, or the updated Android version.&nbsp;⸻&nbsp;What we’ve already tried:• Reduced timeouts on WaitChild/FindChild calls.• Disabled image saving in test logs.• Split tests into smaller blocks.• Ensured the emulator uses Android 10 and runs with hardware acceleration.• Launched TestComplete as Administrator.&nbsp;As a workaround, we now run TestComplete via PowerShell and terminate it after a timeout – which is obviously not a proper solution.Thanks

rraghvani · Answer

Logs are generated when TestComplete fully finishes its run, so terminating the process will interrupt this process. Therefore, Logs won't be generated.
More information can be found here https://support.smartbear.com/testcomplete/docs/app-testing/mobile/legacy/android/about.html .&nbsp;
I suggest opening a Support Ticket via https://support.smartbear.com/testcomplete/message/
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scot1967 · Answer

I have used the Windows Task Manager in such cases to spot the process that is hanging the system.&nbsp; It sounds like you have all the other options covered so a support ticket may be required.&nbsp;&nbsp;
The Microsoft Sysinternals utilities are very nice for this sort of thing.https://learn.microsoft.com/en-us/sysinternals/downloads/
Since TC is hanging using the TC performance counters may not be useful in this case but I add them to most of my projects.&nbsp; They help me see issue with slow response and even application crashes.&nbsp; https://support.smartbear.com/testcomplete/docs/testing-with/advanced/monitoring-performance/adding-counters.html
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TestComplete freezes during mobile test execution in Legacy mode

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