Forum Discussion
Hi Levi_bryant,
Is the issue reproduced each time you execute your test? In this case, I would recommend that you contact our TestComplete Support Team ( http://support.smartbear.com/product-list/ ) so that they could investigate this behavior. Thanks in advance.
- levi_bryant10 years agoContributor
Hi Tanya,
The issue does not happen every time but it does only appear to happen with one project of mine and only when I run that project on Windows 8.
The test usually runs for about 4 hours before I see this problem.
I'm in contact with SmartBear support. They are having me use the report generator tool to get them some logs.
The problem is that when I run that tool, my test does not run correctly. It appears to get stuck while the report generator is running.
Thanks,
Levi
- joseph_michaud10 years agoModerator
Out of curiosity... do you happen to use Excel at all in your testing?
- levi_bryant10 years agoContributor
Thanks for your curiosity Joseph.
I do not use Excel. I primarily test in the Visual Studio environment.
Have you run into this with Excel?
- leandropoblet9 years agoFrequent Contributor
Hi Tanya,
I'm having the same problem as Levi here. I can contact support as well but I must admit I'm kind of tired every time I contact them they offer the same solution: send the project files (which I'm not allowed to), attach the report generator and send the files (which is time consuming and doesn't necessarily always returns something positive).
Can you please provide a list of scenarios where this message can appear and then I'll try and figure out which one is my case?
What I'm really trying here is to get another solution since contacting support doesn't always help and in this forum most of the answers are "contact support on this one".
Cheers,
Leandro
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