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cosminsandu's avatar
cosminsandu
Occasional Contributor
14 years ago

TestComplete 7.52 playback hangs on startup - Win7 x64 virtual machine

Previously I created a Win7 x64 virtual machine and I run TestComplete 7.52 on it with no problem ...



Now I've updated the code and when I try to run the script the Tc seems to display Playback in the right top corner but it's doing nothing. In order to stop it I must "Kill" the tested application. (clicking on stop without killing the application does nothing.)



I also created a new unit with one function that post a warning

function test(){ Log.Warning("tesda") }


but the same problem persists (Tc seems to display Playback in the right top corner but it's doing nothing)



How is can be solved? Any ideas?



Thanks

1 Reply

  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    14 years ago
    Hi Cosmin,



    To help us investigate the behavior, please follow the steps below:



    1. Download the Debugging Tools for Windows package from here and install it.



    2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:

    "C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"



    This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.



    3. If your tested application is still running (check this via Task Manager), generate a memory dump for its process as well:

    "C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn APPLICATION_PROCESS -Q -pd -c ".dump /m C:\AppDump1.dmp;q"



    (change APPLICATION_PROCESS to the actual name of the tested application's process that you can see in Task Manager)



    4. Wait for two minutes.



    5. Repeat steps 2-4 twice more (but correct the dump file names in the command lines).



    6. Send us all of the generated dump files.



    BTW, the latest version of the product is TestComplete 8.70.