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steventwerd's avatar
steventwerd
Occasional Contributor
4 years ago

Test runner exit code: -10 (Unable to create a user session)

Hi, I am getting an error in Jenkins when trying to run/build a TestComplete project. See the full build logs including the error that appears below: Started by user admin Running as SYSTEM Buildin...
  • vinniew's avatar
    vinniew
    4 years ago

    From the build config youll need to conifigure a user. 

     

    Add a user that will be used for the interactive session. (Credentials) 


    Whether thats a test user or your own AD user as long as its valid and has relevant permissions you should be good. 

     

    Try that and let me know how it works

     

    KR 

     

    Vinnie

  • glenn_w's avatar
    glenn_w
    4 years ago

    Ok, just reporting that I did manage to get it working.  The issue was actually a corrupted x64 installation.  Couldn't do a clean uninstall either, so had to do it manually and copy over a clean install from another server, e.g. files, folders, registry settings, etc.  But it works now.

steventwerd's avatar
steventwerd
Occasional Contributor

Hi Vinnie,

When I run the command: TestComplete.exe "C:\Jenkins\TestCompleteExampleTest\TestCompleteExampleTest.pjs" /run

in the command line the tests run and for the project suit file path I used the same path so I'm sure the directory is correct.

I am executing the entire suit.

In the advanced section I have:

Test Runner: TestComplete

Version: Latest

Action on warnings: none

Actions on Error: Mark as FAILED

Use test timeout: Unchecked

Run interactive user session (TestComplete/TestExecute 10.6 or later is required): Checked

Credentials: None

Use Active session: Checked

Session screen resolution: 1280x1024

Generate MHT log file: Unchecked

Generate JUnit-style report: Checked

The user I have used I can't say if I have done it correctly but I thought I had. ~I followed the steps in the documentation:

  1. On your Jenkins node, set the System properties > Remote > Remote Desktop option to:

    • In Windows 10 and Windows 8 – Allow remote connections to this computer.

    • In Windows 7 – Allow connections from computers running any version of Remote Desktop (less secure).

  2. Add a user account under which you will run tests on the node to the Remote Desktop Users group.

  3. Make sure that the user account has a non-empty password.

For the user account I used the MyPCName\Steven, not sure what the last point about non-empty password meant though.

 

Hope this helps.

vinniew's avatar
vinniew
Staff
4 years ago

From the build config youll need to conifigure a user. 

 

Add a user that will be used for the interactive session. (Credentials) 


Whether thats a test user or your own AD user as long as its valid and has relevant permissions you should be good. 

 

Try that and let me know how it works

 

KR 

 

Vinnie

  • steventwerd's avatar
    steventwerd
    Occasional Contributor
    4 years ago

    Thank you Vinnie,

    That did work, I'll admit I am/was a bit confused as to what credentials it was talking about so if anyone who has the same issue as me reads this, the credentials I used where the username and password to log into my windows desktop.

    Thanks again Vinnie. Finally got Jenkins all set up and running recorded TestComplete tests periodically. 🙂

    • glenn_w's avatar
      glenn_w
      New Contributor
      4 years ago

      I'm experiencing the same issue on our server.  However, I have tried a number of different users, both AD domain users as well as local users on the server.  None of them have worked for me.  All user credentials tried are able to log on to the server.  I get the same issue, whether using the Test Execute or Test Complete call.

       

      Any ideas?  

       

      Here's the console output - 

       

      Started by user admin

      Running as SYSTEM

      Building in workspace D:\Jenkins\workspace\Test Build

       

      [TestComplete] The test execution started (Test Suite wsapp5757/Test Project wsapp5757/KeyWordTests|Test1).

      [TestComplete] Found TestComplete/TestExecute installations:

              Type: TC, Version: 14.61.294.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 14\x64\bin\TestComplete.exe"

              Type: TE, Version: 14.80.627.11, Path: "C:\Program Files (x86)\SmartBear\TestExecute 14\x64\bin\TestExecute.exe"

              Type: TELite, Version: 14.80.627.50, Path: "C:\Program Files (x86)\SmartBear\TestExecuteLite 14\x64\bin\TestExecuteLite.exe"

      [TestComplete] Selected TestComplete/TestExecute installation:

              Type: TE, Version: 14.80.627.11, Path: "C:\Program Files (x86)\SmartBear\TestExecute 14\x64\bin\TestExecute.exe"

      [TestComplete] [WARNING] The custom screen resolution will be ignored if the active session is used.

      [TestComplete] Launching the test runner.

      $ '"C:\Program Files (x86)\SmartBear\TestExecute 14\bin\TestCompleteService14.exe"' //LogonAndExecute //lDomain: "wsapp5757" //lName: "psoadmin" //lPassword: ******** //lTimeout: "-1" //lUseActiveSession: "true" //lCommandLine: '""C:\Program Files (x86)\SmartBear\TestExecute 14\x64\bin\TestExecute.exe" "D:\Test Complete Projects\Test Suite wsapp5757\Test Suite wsapp5757.pjs" /run /SilentMode /ForceConversion /ns /exit "/ExportLog:D:\Jenkins\workspace\Test Build\1620884294774.tclogx" "/ExportLog:D:\Jenkins\workspace\Test Build\1620884294774.htmlx" "/ErrorLog:D:\Jenkins\workspace\Test Build\1620884294774.txt" "/project:Test Project wsapp5757" /test:KeyWordTests|Test1 /DoNotShowLog /JenkinsTCPluginVersion:2.6.2"' //lSessionScreenWidth: "1920" //lSessionScreenHeight: "1080"

      [TestComplete] Test runner exit code: -10 (Unable to create a user session).

      [TestComplete] [WARNING] Unable to find the log file "1620884294774.tclogx".

      [TestComplete] [WARNING] Unable to find the log file "1620884294774.htmlx".

      [TestComplete] [WARNING] Errors occurred during the test execution.

      [TestComplete] Marking the build as UNSTABLE.

      [TestComplete] [WARNING] Unable to publish test results (xml data is empty).

      [TestComplete] The test execution finished (Test Suite wsapp5757/Test Project wsapp5757/KeyWordTests|Test1).

      Build step 'TestComplete Test' changed build result to UNSTABLE

      Finished: UNSTABLE

      • glenn_w's avatar
        glenn_w
        New Contributor
        4 years ago

        Ok, just reporting that I did manage to get it working.  The issue was actually a corrupted x64 installation.  Couldn't do a clean uninstall either, so had to do it manually and copy over a clean install from another server, e.g. files, folders, registry settings, etc.  But it works now.