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Thanks for your help but the problem has been resolved by the fact that the users are going to be using IE so no need to test in Chrome (for now) and IE works perfectly.
But for info Chrome version 43.02357.81 (version held on our Citrix environments) and TC 12.10.602.7
For Chrome, make sure that the browser has SmartBear extension installed and enabled. If it does not, this is probably why Chrome is not working for you. see https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/chrome.html
Doing some quick looking around, that version of Chrome SHOULD be supported by TC 12... however, it is about 13 versions behind the live version of Chrome (Chrome is at version 56 right now). Have you tried updating Chrome to the latest and see if the problem still occurs (again, checking for the extension).
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