Forum Discussion
- OfervSuper Contributor
- irina_lukinaSuper Contributor
Hi Ofer,
The fact is that when TestComplete starts running after rebooting, it starts searching for the activated license. The timeout specified for this process is 90 seconds. So, I recommend that you follow the steps below:
1. Wait for 2 minutes after the splash screen has been shown. Does TestComplete start working? If it does not, follow the steps below.
2. If TestComplete crashes , please send us the generated .dmp file that you can find in the <User Profiles>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs folder.
3. If TestComplete shows an error message, please send us the text of this message.
4. If TestComplete hangs for more than 2 minutes, please follow the instructions below:
4.1. Download the Debugging Tools for Windows package and install it.
4.2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.
4.3. Wait for 30 seconds and repeat steps 4.1. and 4.2. (but you need to specify another file name for the dump, for example, C:\TCDump2.dmp).
4.4. After that, send us the generated files.Thanks.
- OfervSuper ContributorHi,
i have sent you 2 dump files like you told me to do and i didn't get any sign from you regarding the problem or even regarding the fact that you get/didn't get the files.
can you please send me an update?
Thanks - irina_lukinaSuper Contributor
Hi Ofer,
I failed to find your request to our Support Team.
Did you get an auto-response message with the ticket ID (in the format of [Issue # Mnnnnnnn] in the subject heading)? If you didn't, your request MIGHT not have gone through. Hitting "submit" on the page for sending the message is actually a two-step process: submit first and then go ahead with the ticket on the next page.
If you didn't get this auto-response message, please send those two dumps to our Support Team once again and make sure that you received the message I've mentioned above.
- OfervSuper ContributorHi,
Just resent the dump files.please,if the file can't be open just rename it to TCDump1.rar,thanks
please just send me an update so i'll know you got the files
Thanks - OfervSuper ContributorHi Irina,
following your request.
Issue# M0090833
Thanks - irina_lukinaSuper Contributor
Hi Ofer,
I've found your message. Thanks for the ticket number.
Our Support Team is going to continue working with you via e-mail. They will reply to you as soon as possible.
- OfervSuper Contributorthanks
- sabhariOccasional Contributor
- VLapidusFrequent ContributorYou have already created a thread:
http://community.smartbear.com/forum/post.aspx?mode=singleThread&thread=665d080b-8180-4a80-ab56-984cf7dbdb99
Do not create duplicate requests
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