Hi Ofer,
I failed to find your request to our Support Team.
Did you get an auto-response message with the ticket ID (in the format of [Issue # Mnnnnnnn] in the subject heading)? If you didn't, your request MIGHT not have gone through. Hitting "submit" on the page for sending the message is actually a two-step process: submit first and then go ahead with the ticket on the next page.
If you didn't get this auto-response message, please send those two dumps to our Support Team once again and make sure that you received the message I've mentioned above.
