Hi Ofer,
The fact is that when TestComplete starts running after rebooting, it starts searching for the activated license. The timeout specified for this process is 90 seconds. So, I recommend that you follow the steps below:
1. Wait for 2 minutes after the splash screen has been shown. Does TestComplete start working? If it does not, follow the steps below.
2. If TestComplete crashes , please send us the generated .dmp file that you can find in the <User Profiles>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs folder.
3. If TestComplete shows an error message, please send us the text of this message.
4. If TestComplete hangs for more than 2 minutes, please follow the instructions below:
4.1. Download the Debugging Tools for Windows package and install it.
4.2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.
4.3. Wait for 30 seconds and repeat steps 4.1. and 4.2. (but you need to specify another file name for the dump, for example, C:\TCDump2.dmp).
4.4. After that, send us the generated files.
Thanks.
