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tc_2018's avatar
tc_2018
Contributor
5 years ago

SmartBear Test Extension is not working with Edge Version 85.0.564.44

TC: 14.61.276 Edge: Version 85.0.564.44 Windows 10 Enterprise   Hello,   I am trying to install Test Complete Extension for Edge via this page . I enable the extension and be able to see the T....
  • sonya_m's avatar
    sonya_m
    5 years ago

    So, apparently, it was a missing registry file! One needs to ask the support team for it if they are facing a similar issue.

Marsha_R's avatar
Marsha_R
Moderator
5 years ago

Some troubleshooting things to try:

 

1. Make sure you followed all the installation instructions here. 

https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/chrome-extension.html

2. Clear cache in Edge, close all instances of it (check Task Manager to be sure) and try to access the test extension again.

3.  Uninstall and reinstall from the Chrome store and try to access it again.

4.  Uninstall from the Chrome store, close all your Edge instances, and try again with the Installing Without Internet Access instructions at the link in Step 1.

 

  • tc_2018's avatar
    tc_2018
    Contributor
    5 years ago

    Marsha_R , I tried all your steps but not successful.

    I might be wrong, but I think TestComplete cannot recognize the extension. The work-around for me right now is to use Chrome and back to Edge when it works.