Smartbear test extension 'Allow in Ingcognito' disables during test run

Hi there,

I run tests in a Chrome incognito browser, so the Smartbear Test Extension has to be installed and the 'Allow in Incognito' switch has to be turned on. Since January this year we encounter the issue of this switch being turned off during test execution.

I have already tried many things: cleaning the workspace, resetting all Chrome settings, deleting registry keys, reinstalling TestExecute, reinstalling the Smartbear Test Extension and Google Chrome, turning off automatic updates for Chrome.. nothing seems to help.

I have to turn the switch back on manually after a test fails because of the switch being turned off during test execution. The frequency of the switch getting turned off varies, sometimes it's 10 to 20 times a week, sometimes only 2 (in a project of about 40 pipelines running daily).

Has anybody else encountered this problem? I opened a ticket with Smartbear already in January but they do not seem willing to dive into this issue and solve it.

Thanks in advance.