Forum Discussion

Occasional Contributor

8 months ago

SLM does not release the licence anymore

The Smartbear Licence Manager does not release the Test Complete licence anymore. After the last "Check in", no "Check out" followed. Also a restart of the machine did not release the licence.
First were stated: 0/1 remaining seats. But then 1/1 remaining seats. Nethertheless, I can't start Test Complete and a "Rejected" event is logged.

rraghvani
8 months ago
I've had a similar issue too. I suggest you open a ticket via https://support.smartbear.com/testcomplete/message/

rraghvani
Champion Level 3
8 months ago
I've had a similar issue too. I suggest you open a ticket via https://support.smartbear.com/testcomplete/message/
ChiefBrian
Contributor
8 months ago
We are having the same problem with our floating TestExecute licenses.
D0UG
Community Manager
8 months ago
Hi MarcS

The SmartBear team has pushed an update to SmartBear License Manager. Can you check to see if the issue is resolved on your end?
MarcS
Occasional Contributor
8 months ago
Hi, yes now hit works again. On Saturday the 6th April at 9:21 our automated tests were able to start. Thank you.