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EnservePete's avatar
EnservePete
Occasional Contributor
10 years ago

Running TC crashes software in test.

I'm having an issue where when running test complete clicking on a certain button in the application I'm testing the software will crash when using test complete.   However when running the test ma...
HKosova's avatar
HKosova
Icon for Alumni rankAlumni
10 years ago

Hi Pete,

 

Sorry you are having trouble. Could you please collect the crash logs to help our engineers troubleshoot it? Here's how:

 

  • Run the Report Generator (<TestComplete>\Bin\ReportGenerator.exe).
  • Select Launch/attach to TestComplete.
  • Run another instance of the Report Generator.
  • In that second instance, select Track application launch, specify your application file name without extension (e.g. winword), and click Next.
  • Run your test and reproduce the crash/error.
  • Click Generate in each Report Generator instance and save the logs.

 

Once you have the logs, please open a support ticket and attach the logs:

http://support.smartbear.com/message/?prod=TestComplete

 

Our support engineers will review them and get back to you.