Forum Discussion

thegeekguy's avatar
thegeekguy
New Contributor
9 years ago
Solved

Running TC 11.20.1491.7 I get an error when simply trying to open google chrome using Browsers.

I'm trying out TestComplete and when I use the code below in TestComplete 11.20.1491.7 to open Google Chrome 46.0.2490.86 I get the message you see in the screenshot. any help would be greatly apprec...
11.20.1491.7
Chrome
Error
TestComplete
  • thegeekguy's avatar
    thegeekguy
    9 years ago

    I figured it out. I had a Galaxy Tab 4 also plugged into my machine and that was causing confusion somehow. As soon as I disconnected it I was able to run the script without issue. I noticed this because Object Spy was being flaky. Sometimes it would work and sometimes it wouldn't. As soon as I remove the Galaxy Tab everything works just fine. Thanks for the Object Spy suggestion. 

joseph_michaud's avatar
joseph_michaud
Moderator

Are you able to use Object Spy on Chrome?  If not, remove and reinstall Chrome, and then TestComplete (in that order).  Heck, remove and reinstall them regardless.

thegeekguy's avatar
thegeekguy
New Contributor
9 years ago

I figured it out. I had a Galaxy Tab 4 also plugged into my machine and that was causing confusion somehow. As soon as I disconnected it I was able to run the script without issue. I noticed this because Object Spy was being flaky. Sometimes it would work and sometimes it wouldn't. As soon as I remove the Galaxy Tab everything works just fine. Thanks for the Object Spy suggestion. 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Hi thegeekguy,

    That’s great to hear that you’ve found the cause of this behavior. In addition to this, it makes sense to check if the issue persists when the mobile screen display options are turned off. Do you the same error?

     

    • thegeekguy's avatar
      thegeekguy
      New Contributor
      9 years ago

      I just checked my options for mobile and they are both unchecked already. I noticed when I'm recording in chrome the keyword and script tests both use the tcCrHost process action when the table is plugged in and the options are unchecked. However with the tablet unplugged it uses the browser actions only. 

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        9 years ago

        Hmm… That’s very strange. Do you see the same behavior when disabling Mobile plugins in the TestComplete | Extensions main menu?

        If you do and want to continue investigating this behavior, I would really appreciate if you submit a case to our Support Team. I think our R&D team should be aware about this.