Forum Discussion

jthompson1's avatar
3 years ago

Recording is not functional in chrome

Does anyone have a checklist of reasons recording would just stop working when recording a test in chrome? I am aware of the extension, and it is installed into the browser. I made no configuration c...
  • jthompson1's avatar
    3 years ago

    Support got in touch with me and I followed these instructions for both TC14 and TC15 

    1. Copy the path of the TC installer exe to your clipboard by shift+right clicking the file and selecting "Copy as path"
    2. Open cmd as administrator, and paste in the path and add the -cleanup flag (e.g. C:\path\to\TestComplete1493.exe -cleanup)
    3. Wait for the process to finish
    4. Repeat for the other version
    5. Run the installer normally


    This cleared up any negative side effects from my update/upgrade.