Forum Discussion

ahmed_daniel's avatar
ahmed_daniel
Occasional Contributor
9 years ago
Solved

Unable to access buttons on Backstage Ribbon for Codejock 16.4

Hi,   I have an application that uses codejock 16.4 and it has a backstage ribbon similar to how office 2013 has it (File menu button in MS word). And for some reason the objects on the backstage r...
  • ahmed_daniel's avatar
    ahmed_daniel
    9 years ago

    This is the solution I got from customer care.

     

    "They investigated the issue and suppose that the behaviour you described is absolutely normal. The thing is that, though the 'File' tab's buttons are present in the Object Browser tree, they're invisible, that is, they cannot be clicked. This is related to the window composition, which we cannot affect, it is the way the application's GUI is build.

    So, TestComplete uses the only possible way - records the button click by its coordinates. I understand why you find this not quite convenient, but the buttons do not change their coordinates even when you resize the main window. So, the way the button click is recorded can be considered reliable enough for using in tests."

     

    Hope it helps others having similar issue.

TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)

Hi Daniel,

 

I suppose that resolving your question can require some time. Could you please submit it to our Customer Care Team along with a sample app? They will assist you.

ahmed_daniel's avatar
ahmed_daniel
Occasional Contributor
9 years ago

Thanks for your help Tanya, I have submitted the question to customer care and am waiting for their reply on it.

 

Regards,

Daniel

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Thanks, Daniel. Please share a solution with us then.

     

    • ahmed_daniel's avatar
      ahmed_daniel
      Occasional Contributor
      9 years ago

      This is the solution I got from customer care.

       

      "They investigated the issue and suppose that the behaviour you described is absolutely normal. The thing is that, though the 'File' tab's buttons are present in the Object Browser tree, they're invisible, that is, they cannot be clicked. This is related to the window composition, which we cannot affect, it is the way the application's GUI is build.

      So, TestComplete uses the only possible way - records the button click by its coordinates. I understand why you find this not quite convenient, but the buttons do not change their coordinates even when you resize the main window. So, the way the button click is recorded can be considered reliable enough for using in tests."

       

      Hope it helps others having similar issue.

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        9 years ago

        Thanks for sharing the results of your investigation with the Support Team.