I think you should go ahead and contact Support directly at this link:
Champion Level 3Are you able to navigate directly to JIRA and find your project from your new TC machine (outside of TC)?
Hi,
Yes, I am able to get to JIRA from a browser on my new machine, outside of TC. The Project is correctly listed in JIRA.
Thank you!
Champion Level 3Are you able to connect to any other project in JIRA?
What version of TC was your trial and what do you have now?
Hi Marsha,
I am not able to connect to any other project. The list of Projects isn't even displayed
As for TC, I am using 12.60, I believe that was the same one for my trial as well.
Thanks
Champion Level 3Can you double check your JIRA settings with the requirements here? Could something have been changed on that end?
Atlassian JIRA ver. 5.0 - 7.3 (self-hosted or Cloud).
The target JIRA project must have the Bug issue type.
Bug issues must:
have the following fields:
Summary
Description
Priority
Assignee
Environment
have no required fields except for the ones mentioned above,
allow attachments.
If your JIRA project does not have the Bug issue type, or if the Bugs are configured differently, ask your JIRA administrator to configure them as stated above.
