Test Complete Version: 15.51.4.7 x64Chrome Version: 113.0.5672.63 Hello,we are having problems running tests after updating Chrome from 112.0.5615.138 to 113.0.5672.63.No more elements are detected in the test and the following error is logged:The window with the handle 0x000000 does not exist.Also no new elements can be mapped in the NameMapping. These are not recognized. The TestExtension in Chrome seems to work, because the test can navigate via URL in the browser.An update to the latest TestComplete version and also a reinstallation of the TestExtension plugin did not solve the problem. Is there any known incompatibility between TestComplete 15.51.4.7 and Chrome 113? Best regards

I have already submitted a support ticket, emailed my salesman and called Smartbear to yell at somebody. TestComplete must always support the latest version of Chrome, PERIOD! That is what our clients use, that is what we must test on. Google releases beta version of Chrome a month in advance and Smartbear should easily be prepared for any changes and have TestComplete ready. This issue very well might be the "straw that broke the camels back". I just spent the last 4 days coding around the issues in TC 15.51 to get our testing running again. I came to work today hoping to get back to the project I was working on only to discover we can't use TestComplete at all for WEB testing. While switching to a new tool is a nightmare that will take 6 months or more to complete, I am not sure I really have an alternative at this point. My company is trying to make some major advancements in our automated testing processes. I spent part of the past year convincing my upper management that TestComplete was the best option because of its ability to test Desktop and WEB. I am starting to look like a fool for that recommendation. Let's hope it doesn't cause me to lose my job.

For many users, it's difficult to downgrade to Chrome 112 - as it's controlled by IT, and it's not possible to get hold of previous version of Chrome from Google.

I made a feature request to support more recent browsershttps://community.smartbear.com/t5/TestComplete-Feature-Requests/Update-Testcomplete-to-support-more... Please give it some kudos so the developers will take note and hopefully give it a higher priority.

this is not realistic. Chrome gets updated automatically and we need to test the versions our customers use and not some old Chrome 105 that noone can still use.

Well... Major part of TestComplete efforts for my current project are for Desktop. And we do not have a requirement to support latest Chrome. Maybe because this project is oriented on controlled environment with planned updates. So we are lucky here. But yes, I also had to rollback TestComplete to version 15.49. As for immediate support for the latest browsers... Well, my personal opinion is that I never understood and accepted these forced software updates introduced by Google and that a lot of other companies followed later. To my opinion, all software updates must be scheduled and controlled. I hate to imagine the situation when I come to a meeting to present my project, turn on my notebook and appear in the situation that some software updates start with not predictable result. I also don't think that the necessity to keep notebook turned on in advance in order just to make sure that all software started is a good and acceptable approach. So for me, those who allow automatic volatile software updates do this on their own risk and must not expect that everything after such software updates will work as before it. On the other hand, previously TestComplete almost always provided support for latest browsers within several days after browser release. This was confirmed policy of the company and they stated that they need these days for final testing on released official version of the browser. This was not a showstopper for the majority of our Community, worked quite well, and I do not remember problems like those reported recently for .WaitAliasChild(). So my personal opinion is that SmartBear must pay extreme attention to these things. Maybe even at the cost of delays for other functionality like BitBar and Visual testing support.

Problems with TestComplete 15 and Chrome 113

37 Replies

bhcommunity1
Contributor
2 years ago
Same issue. TestComplete "Object browser" tab doesn't even detect/display the browser.

TestComplete: Version: 15.51.4.7 x64
Chrome: Version 113.0.5672.64
- Marsha_R
  Champion Level 3
  2 years ago
  
  https://support.smartbear.com/testcomplete/docs/general-info/whats-new.html
ThomasCasserly
Frequent Contributor
2 years ago
So I have also discovered this issue after a recent system upgrade. Chrome version 113 is not compatible with the SmartBear extension.

I have tried downloading and installing Chrome version 105 and disabling updates by using information from

https://www.chromium.org/administrators/turning-off-auto-updates/

and

https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/chrome.html

I added the two new reg keys suggested (one by each article) with no success. Chrome still updates automatically to version 113. I am not connected to a workplace network so the ADM group policy option doesn't apply to me.

Does anyone know of any other methods for preventing Chrome from auto-updating?

Otherwise Chrome cannot be currently used with TestComplete and will be useless until there is a patch.
- AlexKaras
  Champion Level 3
  2 years ago
  ThomasCasserly :
  
  Hi,
  
  > Does anyone know of any other methods for preventing Chrome from auto-updating?
  
  Try to:
  
  -- Stop and disable all Chrome/Google-related services; and
  
  -- Delete the 'Update' folder under Chrome folder in Program Files and, maybe, your local user profile folder.
  
  mfoster711 :
  
  > it is probably a simple licensing issue.
  
  Well... I will not argue against line of code you are talking about, but, considering the fact that all problems with TestComplete we are talking about here started in past March, my personal opinion is that the real reason is a little bit different...
  - mfoster711
    Regular Contributor
    2 years ago
    AlexKaras wrote:
    problems with TestComplete we are talking about here started in past March, my personal opinion is that the real reason is a little bit different...
    
    Many of the issues started in early 2022. Prior to that, I felt like support from Smartbear was OK.
mfoster711
Regular Contributor
2 years ago
I could be wrong, but I would bet money that the reason TestComplete does not work with Chrome 113 is not due to any technical issues with the latest version of Chrome. Instead, it is probably a simple licensing issue. I'll explain.

Smartbear wants people to pay for licensing and support and they want people to use the latest version of their software. To help ensure this happens, they probably have a single line of code that says something like this:
If ChromeVersion > 112 Then Chrome not supported else Chrome is supported End If

If you need support for later versions of Chrome (which everybody does) then you must install a newer version of TestComplete where they changed that one line of code to support the newer version. This ensures people keep paying for support and using the latest version.
scottroutesmart
Occasional Contributor
2 years ago
Agree with rraghvani, locked settings by IT.

I hope this also helps resolve some intermittent "Out of Memory" errors which seemed to start recently running TC along with Chrome. I contacted support and was told I needed to downgrade to the latest supported Chrome version 102. I suspect the memory issues also cropped up due to incompatibility issues with recent versions of Chrome. Not sure if anyone else has seen this memory issue too??? (I had not seen it until the last couple of months, so we replaced my 16GB RAM and motherboard to make sure it wasn't my laptop.)
- MarkHays
  Occasional Contributor
  2 years ago
  We have been encountering Memory Issues since late January. With specific tests the memory issues happen probably about 80% of the time. Other tests they do not happen at all. The symptoms we see is that at a certain point the memory being used by Chrome increases rather rapidly until it crashes the system (or we kill Chrome). We currently have an open case, but have not heard much.
  
  And specifically related to this thread, I tried to see which version of Chrome was installed and as soon as I went into About Chrome I saw that it was 112, but it immediately started updating.
  - scottroutesmart
    Occasional Contributor
    2 years ago
    Not trying to hijack this thread, but my memory issues started about the same time also. I reported it on Feb 14 after a few instances of it occurring. It started as a Runtime error 216, but also manifests as a chrome "out of memory" error. Fingers crossed that support of the newest Chrome version will resolve this too.
mfoster711
Regular Contributor
2 years ago
I realized Microsoft Edge is still on version 112 so I spent the morning trying to change all our testing to work on Edge. I also followed the instructions to disable updates to Edge to hopefully keep it on version 112 for now.

These instructions: https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/edge.html

Well, apparently this is only an option if your computers are connected to a domain. Mine are not. They are in a workgroup. I changed the group policy setting for Edge updates but if you look in Edge it displays the message "Update policies are configured but will be ignored because this device isn't domain joined". So, this means I will still get Edge 113 version in the next day.

In other words, I have wasted another day trying to work around breaks in TestComplete!!!
detached31
Occasional Contributor
2 years ago
Maybe providing an option to hand-define a "browser" as some sort of text file (XML, JSON, JavaScript) would allow a faster workaround (albeit with some performance impact).

It would also provide a hope to have a long term support option, regardless of Smartbear dev/maintenance priorities.
Bjørn_Andreas
New Contributor
2 years ago
Same issue for us. Unfortunately
mfoster711
Regular Contributor
2 years ago
I am truly astonished that we are on day 3 without a resolution.
automation_ph
Occasional Contributor
2 years ago
Fyi, looks like it is now fixed in Chrome.

Should I now say "Happy testing!", or is is too early for that? Lol. Have a great day guys.
rhu
Contributor
12 months ago
I had similar problems and it seems they are solved with Chrome Version 113.0.5672.93

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Problems with TestComplete 15 and Chrome 113

37 Replies

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