Solved
OCR service failed. request contains invalid argument
wanted to post this here before i open a case with smartbear.
a few weeks back i started noticing that some of my test cases were getting this OCR service failed error message when it was attemptin...
If you access https://ocr.api.dev.smartbear.com and you receive 500 status code, this indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.
If you have the exact timestamp of when the error occurred, then open a support ticket and let them know.
Also, see post An increase in OCR API failures | SmartBear Community
