Yes after submitting the ticket at first they are not convinced then I have to give them steps . after that they realized . Now the issue has been resolved.
Thanks
NG
Hi nisgupta , I found a similar thread in the Community with a solution, please take a look and let me know if the solution works - https://community.smartbear.com/t5/TestComplete-Functional-Web/Customer-support-cannot-submit-the-case-to-support/m-p/199858#M36381
nisgupta If this workaround doesn't work, please keep working with our support team in case 00462095 as this issue definitely requires investigation on the Support side.
We received your steps to reproduce the issue there and our support engineers are trying to reproduce it at the moment. Thank you!
Hi nisgupta,
Last week, we had some issues with emails we send from our case tracking system. It should be resolved now. As far as I understand, the case was submitted successfully - you just didn't receive the email confirmation, right? Have you already got a reply from the team? If you haven't, please submit the ticket one more time by using the form? https://support.smartbear.com/testcomplete/message/
Yes after submitting the ticket at first they are not convinced then I have to give them steps . after that they realized . Now the issue has been resolved.
Thanks
NG
