Forum Discussion

mfoster711's avatar
mfoster711
Regular Contributor
3 years ago

New license structure

I am trying to understand the new licensing and price structure for TestComplete. 

 

We have used TestComplete for 10+ years and have many fixed and floating licenses. We have always paid for maintenance on these licenses. Historically, the cost for annual maintenance on the products would be 20% of the cost of the product. If we paid $5000 for a fixed license then annual support would be $1000.

 

The new pricing on the smartbear website lists prices that are much cheaper than what we have paid in the past. It also now refers to the prices as a "subscription". 

 

So with this new pricing, what do you pay annually to renew the maintenance on your licenses? Is it still 20% or are these new prices annual amounts you must pay each year?

  • mfoster711's avatar
    mfoster711
    Regular Contributor
    3 years ago

    I was able to get help from sales finally. They confirmed that the new pricing is a subscription model.

    • Rache1's avatar
      Rache1
      SmartBear Alumni (Retired)
      3 years ago

      Apologies mfoster711 Please let me know if you need help with anything else, and I hope you have a great weekend

  • mfoster711's avatar
    mfoster711
    Regular Contributor
    3 years ago

    Yeah, I have emailed them twice and have not received a reply.  That's why I posted here hoping somebody could answer this since it is a generic question about licensing.

    • Marsha_R's avatar
      Marsha_R
      Moderator
      3 years ago

      I usually try calling the office. For me, that's the one in Massachusetts. Get the front desk and tell them what you want. Let me know if you don't get anyone that way.

  • Rache1's avatar
    Rache1
    SmartBear Alumni (Retired)
    3 years ago

    Thanks for the help, Marsha_R !

     

    Hi mfoster711 ! I'm sorry you're having trouble receiving a response. Please let me know if you still need assistance with your questions.