Forum Discussion
TanyaYatskovska
10 years agoSmartBear Alumni (Retired)
Hi Luciano,
Please try using the following workaround: try inputting the path on the slave machine to the Base Path field of the Host editor, and then try verifying the host again. Does this help?
To investigate the issue in detail, I would ask you to contact our TestComplete Support team. Please follow the steps below to help them understand what is going on:
1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
2. Select the "Launch/attach to TestComplete" option.
3. Log in to the remote (slave) computers and open the needed user sessions manually.
4. Set the Login mode in the Hosts editor to "Manual" for the hosts.
5. Then, please collect additional information about the TestComplete services on all slave machines by following the steps below:
5.1. Stop the "TestComplete 10 Service" service (Control Panel | Administrative Tools | Services).
5.2. Start the "TestComplete 10 Service" service.
5.3. Run the Report Generator tool on all slave machines:
<Program Files>\SmartBear\TestComplete 10\Bin\ReportGenerator.exe
or
<Program Files>\SmartBear\TestExecute 10\Bin\ReportGenerator.exe
5.4. Click "Attach to process" in it. Select "TestCompleteService10.exe". Click Next.
6. Reproduce the problem.
7. Click the "Generate memory dump" button in the Report Generator tool on the master machine three times with a 5-second delay between the clicks.
8. Click the "Generate..." button in the Report Generator tool on all slave machines and save the report to a local folder.
9. Send the generated reports to the Support.
Thanks.
Please try using the following workaround: try inputting the path on the slave machine to the Base Path field of the Host editor, and then try verifying the host again. Does this help?
To investigate the issue in detail, I would ask you to contact our TestComplete Support team. Please follow the steps below to help them understand what is going on:
1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
2. Select the "Launch/attach to TestComplete" option.
3. Log in to the remote (slave) computers and open the needed user sessions manually.
4. Set the Login mode in the Hosts editor to "Manual" for the hosts.
5. Then, please collect additional information about the TestComplete services on all slave machines by following the steps below:
5.1. Stop the "TestComplete 10 Service" service (Control Panel | Administrative Tools | Services).
5.2. Start the "TestComplete 10 Service" service.
5.3. Run the Report Generator tool on all slave machines:
<Program Files>\SmartBear\TestComplete 10\Bin\ReportGenerator.exe
or
<Program Files>\SmartBear\TestExecute 10\Bin\ReportGenerator.exe
5.4. Click "Attach to process" in it. Select "TestCompleteService10.exe". Click Next.
6. Reproduce the problem.
7. Click the "Generate memory dump" button in the Report Generator tool on the master machine three times with a 5-second delay between the clicks.
8. Click the "Generate..." button in the Report Generator tool on all slave machines and save the report to a local folder.
9. Send the generated reports to the Support.
Thanks.
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