Forum Discussion

jkrolczy's avatar
jkrolczy
Regular Contributor
4 years ago

My thick client being resized when running a TestComplete script

Setup: Hyper-V Win10 OS TestComplete 14.71 When I am logged into a Hyper-V session, open up my thick client and run a TestComplete script, everything runs fine.   I have another user, logs in...
anupamchampati's avatar
anupamchampati
Frequent Contributor

1. Check the display settings after login from both the user, as we do remote connection, generally the size , DPI and resolution is affected due to many factors Internet Speed , HyperV settings.

2. Also try to use TestComplete Window.Position function whenever possible to set the size of the window while performing any hardcoded clicks. Link to use Position function:
https://support.smartbear.com/testcomplete/docs/reference/test-objects/members/window-and-process/position-action-window-object.html

jkrolczy's avatar
jkrolczy
Regular Contributor
4 years ago

Just to clarify here, this happens specifically for a user and not all users.

 

Window position occurs after the fwk and scripts start running.

RDP settings are the same here for all users.

 

This all happens right when you hit the run icon for a script, - the think client window resizes before any code is executed.

 

So even though the Accepted solution here is not one I chose and are valid areas to check, it does not fix my issue.  I am still chasing this issue for this one specific user's experience.

  • anupamchampati's avatar
    anupamchampati
    Frequent Contributor
    4 years ago
    If it is only specific to single user than I think it is to be done from
    rdp settings, are all user connected from same network?

    Are all users using the same hardware configuration?
    • jkrolczy's avatar
      jkrolczy
      Regular Contributor
      4 years ago

      When the user connects thru RDP connection, the Hyper-V Win10 session 

      is the same config for any user.

      When the user starts up the thick client, the app window opens up correctly 

      in window size.

       

      When the user, in TestComplete, runs a scripts, instantly the the think client app window

      down sizes slightly.  This is the area of the issue.

       

      It does not happen with my user at this point.

       

       

      • anupamchampati's avatar
        anupamchampati
        Frequent Contributor
        4 years ago
        Than it would better to log an support case , it will be easy to debug and
        find the root cause.

        Do let us know as well once it is fixed