Issues with Offline License

Question

I recently purchased Test-Complete and the IQ and Test Execute Add Ons. However, I am having issues with the on-Premise License Manager when moving my license over to an offline workstation.

Somehow when exporting the license to try and import it back on the Internet, it is giving me a false error.

Also, I can't get in contact with my POC for the software so I am not sure what to do or who can help me out.

Anyway, I can schedule a call with support?

Any sugesstions?

tarttdh · Answer

Is there a platform where I can schedule for a support call?&nbsp;

marsha_r · Answer

I merged your messages since they were related.
&nbsp;
I've never scheduled a call, but here's how you contact Support.
https://support.smartbear.com/testcomplete/message/
&nbsp;
Here's the Licensing troubleshooter that you can try. It will also lead you to a place where you can send a message to Support if the troubleshooter doesn't resolve your issue.
https://troubleshooter-support.smartbear.com/?prod=Licensing

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Issues with Offline License

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