Our company recently started using InstallShield to create .exe installers instead of the traditional .msi install using windows installer tools; I recreated my Keyword Test to go through the steps in...
I had the same problem with my product, the difference is that I am using msi installer, to fix this I added the UserName of process as identifier so I have two identifiers: ProcessName and UserName, with both properties as identifiers testcomplete can diference and use the correct application, currently it is working but I will continue verifying