Infragistics UltraGrid Locks Up TestComplete

Hi Matthew,

Please follow the instructions below to help us collect more information about the problem:

1. Download the Debugging Tools for Windows package from:

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx (for 32-bit processes)

http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx (for 64-bit processes)

and install it.

2. When TestComplete and (or) the tested application hang(s), run two instances of WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").

3. Attach the first WinDbg instance to TestComplete's process and attach the second instance to the tested application's process (File | Attach to a Process).

4. Type the following command in the Command window of the first instance of WinDbg :

.dump /m "C:\TCDump.dmp"

and press Enter.

5. Type the following command in the Command window of the second instance of WinDbg:

.dump /m "C:\AppDump.dmp"

and press Enter.

6. Click Go on the WinDbg toolbar (or press F5) in both WinDbg instances. Wait for one minute and click Break (or press "Ctrl + Break") in both instances of WinDbg.

7. Repeat steps 4 and 5 to save another set of dump files with different file names.

8. Without a delay, repeat steps 6 and 7 two more times.

9. Send us all of the dump files created in the steps above.

Thanks in advance.