I can ping my license server but TestComplete cannot find it.

Double check your firewall ports.  There's a particular port that the license server is accessed across (it escapes me at the moment).

Hi,

> I work remotely and use VPN

This might appear to help: http://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtual-private-networks.html