Forum Discussion

Shehnaz's avatar
Shehnaz
Occasional Contributor
5 years ago

How to resolve Access to Remote License Managers configuration for constantly changing ip address?

I have Test Execute installed on Windows server and in config for Access to Remote License Managers , I have included 2 Search Parameters computer name and ip address. But for some reason, if I just...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Let me post the possible solutions here, this can be helpful for the Community going forward:

     

    >>

    I believe the reason the IP address works and the name doesn't, is that the license service uses a different search method depending on what is entered into the field.  The license service is a third party software, so we are a bit limited in what we can change in it.  First let's make sure that the setting "Aggressive Search for Remote Licenses" is enabled on the page: http://localhost:1947/_int_/config_to.html.  If that doesn't help, then it's possible that UDP communication is being blocked.  Please check your security and make sure that UDP communication over port 1947 is being allowed.

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tristaanogre's avatar
tristaanogre
Esteemed Contributor
5 years ago

I'm a little concerned that he IP address for your License Manager server is not static.  I THINK recommended best practice is for it to have a reserved IP address so that this does not happen.  Have you talked with your IT staff about making such a reservation?

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you tristaanogre for this suggestion.

     

    Here's what I've found in the help article on Specifying License Manager for Connection:

    >>

    We recommend using computer names where possible. This way you will not have to change the settings if you use dynamic IP addresses in your network.

    <<

    So it looks like having a PC name specified should be enough. Shehnaz Did you manage to solve this one?

    If what tristaanogre is suggesting (getting a reserved IP address) is not going to work for you, I think raising a support ticket might be a good idea.

     

     

    • Shehnaz's avatar
      Shehnaz
      Occasional Contributor
      5 years ago

      Thank you tristaanogre and Sonya for the suggestions.

       

      I will raise a support ticket to address this issue.

      • sonya_m's avatar
        sonya_m
        SmartBear Alumni (Retired)
        5 years ago

        Shehnaz You are welcome🙂

        I see that you received suggestions from our support team. Could you let us what worked?