Forum Discussion

MagPie69's avatar
MagPie69
New Contributor
8 years ago

how to fix Sentinel Runtime Environment installer failed unable to install an inf file

how to fix Sentinel Runtime Environment installer failed unable to install an inf file this error displays when trying to execute Test complete V12 after intallation
joseph_michaud's avatar
joseph_michaud
Moderator

This is usually caused by interference from an anti-virus product.  As Administrator, disable your anti-virus product and retry the installation.

DeskNetCC's avatar
DeskNetCC
New Contributor
8 years ago

What if the installation that killed the service was an automatic update that failed and now you can't get it to run again?

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    8 years ago

    Hi,

     

    Try to:

    -- Uninstall TestComplete (do not deactivate license if requested);

    -- Download the latest installer from your my.smartbear.com user portal;

    -- Install TestComplete using the downloaded installer.