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prabhat_vatsya's avatar
prabhat_vatsya
Occasional Contributor
11 years ago
Solved

How to connect helpdesk to get help

Hi, We are a licensee user of TestComplete tool and while running the test ,we have recorded, ith tool does not recognises the vents capture and test gets fail. How to get assistance reg...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    11 years ago
    Hi Prabhat,

     


    Have you contacted the Support team? I cannot find a case from you.


    Actually, you can describe exactly what you've faced - we will try to help.


     

TanyaYatskovska's avatar
TanyaYatskovska
Icon for Alumni rankAlumni
11 years ago
Hi Prabhat,

 


As far as I know, ColdFusion applications are web applications. So, TestComplete can test ColdFusion applications as, for TestComplete, it does not matter how the web page is generated on the server side. To help you resolve the issues you faced, I would suggest that you zip your entire project suite folder along with the log of the failed test execution and send the archive to our product Support Team (Murugan posted the link above) with the description of the issues.


 


Please note that this forum is a place where community members are helping each other. If you need a private assistance from our TestComplete Support Team, refer your request directly to them - http://support.smartbear.com/message/?prod=TestComplete