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AlexiSage's avatar
AlexiSage
New Contributor
2 months ago

Failed to verify the login request

I successfully installed update 15.78.12.7 on my PC.
However, I'm still encountering the error: "Failed to verify the login request" when trying to access a new virtual machine.

This issue didn’t occur in the past.
Could there be a bug in this version?

Thanks in advance for your help.

Best regards,
Alexis Renaud

2 Replies

  • Hassan_Ballan's avatar
    Hassan_Ballan
    Icon for Champion Level 3 rankChampion Level 3
    2 months ago

    The “Failed to verify the login request” error usually happens when a key-based license cannot be validated on a VM.

    Quick fixes:

    1. Ensure the license is activated on a physical machine (VM activation isn’t supported).
      → License Activated on VM Cannot Be Used
    2. Confirm the VM can reach SmartBear license servers (ls1.smartbear.com, ls2.smartbear.com) on port 443.
      → Connection to SmartBear License Servers Failed
    3. Clear cached license data: %ProgramData%\SmartBear\Licenses and %AppData%\SmartBear\TestComplete.
      → Key-based Licensing Troubleshooting
    4. Optional: Activate via command line to bypass PKCE login: "C:\Program Files (x86)\SmartBear\TestComplete 15\Bin" TestComplete.exe /activate "<YourLicenseKey>"

    Run as Administrator.
    → Activating TestComplete License via Command Line

    If this doesn’t help, contact SmartBear Support with version, VM type, logs, and a screenshot:
    → Submit a Support Case

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