Forum Discussion

AlexiSage's avatar
AlexiSage
New Contributor
2 months ago

Failed to verify the login request

I successfully installed update 15.78.12.7 on my PC. However, I'm still encountering the error: "Failed to verify the login request" when trying to access a new virtual machine. This issue didn’t o...
Hassan_Ballan's avatar
Hassan_Ballan
Icon for Champion Level 3 rankChampion Level 3
2 months ago

The “Failed to verify the login request” error usually happens when a key-based license cannot be validated on a VM.

Quick fixes:

  1. Ensure the license is activated on a physical machine (VM activation isn’t supported).
    → License Activated on VM Cannot Be Used
  2. Confirm the VM can reach SmartBear license servers (ls1.smartbear.com, ls2.smartbear.com) on port 443.
    → Connection to SmartBear License Servers Failed
  3. Clear cached license data: %ProgramData%\SmartBear\Licenses and %AppData%\SmartBear\TestComplete.
    → Key-based Licensing Troubleshooting
  4. Optional: Activate via command line to bypass PKCE login: "C:\Program Files (x86)\SmartBear\TestComplete 15\Bin" TestComplete.exe /activate "<YourLicenseKey>"

Run as Administrator.
→ Activating TestComplete License via Command Line

If this doesn’t help, contact SmartBear Support with version, VM type, logs, and a screenshot:
→ Submit a Support Case

🤖 AI-assisted response
👍 Found it helpful? Click Like
✅ Issue resolved? Click Mark as Solution