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Expected Level of Service -Service Requests
When evaluating this product -one thing I look at is expected level of Service. Maybe things have changed, but when I worked with other software answers to technical support questions usually happe...
Hi MarkSchofer !
Here's a public document about Support Services, I think it might be of help, it explains prioritization - https://static1.smartbear.co/support/media/pdf/ssg.pdf
