Forum Discussion

luciano_santos_'s avatar
luciano_santos_
Occasional Contributor
11 years ago

Damaged Computer | Retrieving License Test Complete



good afternoon 


 


Need to retrieve a license from Test Complete on a computer that is damaged so that it is installed on another compuador. 


 


 


There are some procedure to resolve this issue without having to go straight to the http://support.smartbear.com/message/?prod=TestComplete? 


 


Thank you

Luciano




  • AlexKaras's avatar
    AlexKaras
    Icon for Champion Level 3 rankChampion Level 3
    11 years ago
    Hi Luciano,



    It might depend on what is damaged in the original computer.

    Exact details are specified in the Licensing Guide (TestComplete installs it during install), but I remember that License Manager binds to some hardware parameters like HDD, motherboard and, maybe, processor and survives if one or two of them are replaced. This means that you may try to use the old drive with the new motherboard, for example.