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ANHristov01's avatar
ANHristov01
Occasional Contributor
5 months ago

Critical Issues with TestComplete 15.68.8 x64 – OCR, Recording, and Browser Stability Failures

Over the past 7–10 days, we have encountered persistent and critical issues with TestComplete version 15.68.8 x64 that are severely impacting our ability to perform automated testing. These problems have rendered the tool nearly unusable in our daily QA workflows.

Specifically, we are experiencing the following major issues:

  1. ❌ OCR functionality is not working – the tool fails to recognize on-screen elements, blocking all tests that rely on visual recognition.
  2. ❌ On-Screen Action is unresponsive – we are unable to interact with the interface to add actions directly from the screen.
  3. ❌ Recording does not capture any actions – mouse clicks, text input, and other events are not recorded.
  4. 🔁 Frequent need to restart TestComplete – the application must often be closed and reopened in order to function, and even then, inconsistently.
  5. 💥 TestComplete is terminating browser sessions unexpectedly – browser instances used during test execution are being shut down randomly, causing test failures and data loss.

⚠️ Impact on Workflows:

  • Key regression and smoke test suites are blocked.
  • QA automation is significantly hindered.
  • Time is wasted, productivity is reduced, and there’s an increased risk of untested code reaching production.
  • The tool is currently in a non-working state for reliable daily use.

🧩 Environment Details:

  • TestComplete Version: 15.68.8 x64
  • Issue onset: Within the last 7–10 days
  • OS: Windows 10 / 11 (please insert the exact version if needed)
  • Standard restart and troubleshooting attempts have not resolved the issues.

✅ Request:

We kindly ask for an urgent investigation and resolution. Please confirm whether these issues are known, whether a fix is being developed, and if any temporary workarounds are available. A quick response would be greatly appreciated to restore productivity.

object recognition

5 Replies

    • ANHristov01's avatar
      ANHristov01
      Occasional Contributor
      5 months ago

      Thank you for the provided information. A ticket was submitted earlier, and we are waiting for feedback on the matter.

  • Hassan_Ballan's avatar
    Hassan_Ballan
    Icon for Champion Level 3 rankChampion Level 3
    5 months ago

    It looks to me that the problems are concentrated around the browser, and since the problem manifested itself recently, what changed? Windows update, Browser update?

    As you mentioned Windows 10/11 I am going to assume that you have the same problem on multiple hosts?

    As rraghvani and scot1967 suggested do contact support, also maybe you can try to uninstall TestComplete and the Browser SmartBear extension, reboot, and reinstall TestComplete and make sure the browser extension is installed and active.

    In addition, try to start a new project to record and play back. Does it work correctly?

    • ANHristov01's avatar
      ANHristov01
      Occasional Contributor
      5 months ago

      Thank you for the suggestions and for following up.

      At this point, creating a new project and using the Recorder generally works — the initial recording process functions correctly. However, the issue appears when trying to add certain actions manually afterward (e.g., from the screen or object browser). In those cases, the options are either grayed out or not functioning as expected.

      We are currently planning to try an update to a newer Test Complete version, to see if this resolves the issue.