i am using version 15.71 my web application has a credentials login form that looks like this manually i can enter a valid username and password, click the Sign In button and this credentials form goes away and i can start using the application. When TestComplete enters the username, password and clicks the Sign In button this credentials form disappears and then reappears immediately with the textboxes blanked out. I've tried entering the values using the Keys and SetText methods and i've tried clicking the button both with ClickButton() and Click(-1, -1, skNoShift) but neither approach works. What am i missing here?

Does the username or password contains characters, other than alphanumeric characters i.e. @ # & () – [ { } ] : ; ', ? / * I wonder if using the constant values instead, will help? [NumAsterisk] Num * (* on the numeric keyboard) [NumLock] Num Lock [NumMinus] Num - (- on the numeric keyboard) [NumPlus] Num + (+ on the numeric keyboard) [NumSlash] Num / (/ on the numeric keyboard)

credentials form not working | SmartBear Community

6 Replies

rraghvani

Champion Level 3

3 months ago

Does the username or password contains characters, other than alphanumeric characters i.e. @ # & () – [ { } ] : ; ', ? / *

I wonder if using the constant values instead, will help?

[NumAsterisk]	Num * (* on the numeric keyboard)
[NumLock]	Num Lock
[NumMinus]	Num - (- on the numeric keyboard)
[NumPlus]	Num + (+ on the numeric keyboard)
[NumSlash]	Num / (/ on the numeric keyboard)

dhundley
Regular Contributor
3 months ago
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the username has a backslash \ in it between the domain name and the username

the strong password has these four special characters at various places @*)%

are you telling me that the asterisk on the Num Lock keypad of my keyboard is a different character than the asterisk that is generated by the shift+8 key combination?

i could see maybe there being a need to use escape characters (though i don't have any other applications i can think of where i've had to do that for a password with special characters) but i'm willing to try anything to see if it resolves it.

I will try the NumLock and let you know.
- Hassan_Ballan
  Regular Contributor
  3 months ago
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  The SetText and Keys behave differently and these special characters consideration are for Keys only.
  
  https://support.smartbear.com/testcomplete/docs/reference/test-objects/members/edit/settext-action-edit-control.html
  https://support.smartbear.com/testcomplete/docs/reference/test-objects/members/onscreen/keys-action-onscreen-object.html
  
  It depends on the application the SetText may not actually take effect even if you can see the value on the screen. TestComplete usually is good at detecting and not providing SetText as an option.
  
  Try to set the password value in the username field to see what is actually being typed.

Hassan_Ballan
Regular Contributor
3 months ago
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Using SetText may not work and you are better off with Keys, and as rraghvani pointed out you need to pay attention to the special characters proper format.

Also you would need to first click in the field to have focus before you perform the Keys action.

From the log you can view each step "Picture" tab to follow the event sequence to see if anything is out of the ordinary.
rraghvani
Champion Level 3
3 months ago
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Just curious, was this working before upgrading?

A single backslash will require two backslashes due to escape sequence. The two asterisk on a keyboard generates the same character code. In a previous post Problem entering character * | SmartBear Community someone had issues using asterisk. So I'm wondering whether this is a bug in the latest version of TC!
- dhundley
  Regular Contributor
  3 months ago
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  your original suggestion proved to be the solution. i replaced the asterisk character in my password string
  
  .....ABC*XYZ.....
  
  with [NumAsterisk]
  
  .....ABC[NumAsterisk]XYZ.....
  
  and the problem went away. Thank you! that would have never occurred to me.

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credentials form not working

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