I think you should go ahead and contact Support directly at this link:
Can you double check your JIRA settings with the requirements here? Could something have been changed on that end?
Atlassian JIRA ver. 5.0 - 7.3 (self-hosted or Cloud).
The target JIRA project must have the Bug issue type.
Bug issues must:
have the following fields:
Summary
Description
Priority
Assignee
Environment
have no required fields except for the ones mentioned above,
allow attachments.
If your JIRA project does not have the Bug issue type, or if the Bugs are configured differently, ask your JIRA administrator to configure them as stated above.
Hi Marsha,
The project that I am trying to get to does have all of the required fields that you listed, I actually had to updated the Project for the Enviornment field as it wasn't active before. During my trial, I had been able to create tickets from TC to the Project that i'm trying to connect to now. That's one of the reasons why I'm so confused as to why this isn't working now.
Thank you!
Bob
Sure! Post the answer here after you hear from Support, okay?
I think you should go ahead and contact Support directly at this link:
Hi Marsha,
Will do.. Thanks for all your help with this!
Bob K
Hi Marsha,
Will do !
