Close application while recording.

Hi Trinh,





It looks like your application crashes for some reason. In such cases, "hs_err_pid????.log" (where question marks are numbers) crash report files should be generated in your application's working folder. Please check whether such files exist in your file system and find the file, whose contents correspond to the date and time of the crash. Please send us this file. If you want to get personalized assistance, you can submit a new support case.

Hi Allen,

Thank for your reply. Here is the file you need

Hi Trinh,





Try disabling unused TestComplete extensions and check whether the issue can be reproduced after this (if some of the following extensions are actually used in your tests, do not disable them):





Adobe Flex Controls Support

ComponentOne Controls Support

Developer Express Components Support

Infragistics Controls Support

Janus Systems Controls Support

JavaFX Controls Support

Microsoft Controls Support

Qt Library Controls Support Plug-In

Rogue Wave Controls Support

Syncfusion Systems Controls Support

TMS Software Controls Support

Telerik ASP.NET Controls Support

VCL Controls Support

WPF Controls Support Plug-In

Xceed Controls Support

.NET Open Application Support

Delphi and C++Builder Open Applications Support

Firefox Support Plug-in

JavaFX Open Application Support

MSAA Open Applications

Microsoft Visual C++ Open Application Support

Qt Library Support Plug-In

Silverlight Open Application Support

UI Automation Support Plug-in

Visual Basic Open Applications

Web Testing Plug-In





To open the dialog where you can disable or enable these extensions, click the "File | Install Extension" main menu item.

Hi Allen,



I tried disable extensions as you mention but this issue still happened. I inclose a log file in this post. Pls have a look.



Best Regards,

Trinh.

Hi,



According to the log, the issue occurred in the tcThirdPartyControlsHook.dll again, so make sure that you disabled all of the listed extensions along with those dependent. After that, try restarting your PC.

Hi,

I tried record again but not better. So...do i need diable any items not in Allen's list more. I send a picture for disabling extensions...



Thanks and Regards,



Trinh.

Hi Trinh,





Can you post a packed sample application with which the problem can be reproduced?





If you want to get personalized assistance, you can submit a support case.