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vitorpires's avatar
vitorpires
Occasional Contributor
7 years ago
Solved

Chrome SmartBear Test Extension doesn't work..

Chrome SmartBear Test Extension doesn't work.. tried different ways to extract the tcCrExtension.crx file and add it manually to the chrome extension's list but still show as grayed on top-right of t...
  • SP123's avatar
    SP123
    7 years ago

    I had the same issue:

     

    I followed these steps and it worked for me.

     

    Check whether you have admin rights to your machine, you definitely need it.

     

    --Uninstall both applications (Chrome &  Testcomplete)

    -Reboot the machine

    -Reinstall Chrome

    -Reboot machine, do not start any browsers. Chrome especially should not be running -Reinstall TestComplete -Install the needed Extension for Chrome 64:

     

    1. Open the chrome://extensions/ web page in Chrome.
    2. Locate the SmartBear Test Extension version 12.0.0 in the list of installed extensions. The extension is expected to be disabled without a possibility to re-enable it. Delete the extension from the list by clicking the Trash icon.
    3. Open the following page in the Chrome Web Store:

    https://chrome.google.com/webstore/detail/smartbear-test-extension/gmhjclgpamdccpomoomknemhmmialaae

    Install the extension by clicking the Add To Chrome button and confirming the requested permissions.

    1. Once the extension is installed, TestComplete should be able to work with Google Chrome.

    Hope that helps. Good luck!

     

vitorpires's avatar
vitorpires
Occasional Contributor

I'm using TestComplete version 12.0.122.7.. in the first manual instalation (also version 12.0.122.7) I was sucessfully able to display object spy on all elements in the browser, but then Smartbear Test Extension is unabled and object spy tool blame the extension is not installed or disabled.

tristaanogre's avatar
tristaanogre
Esteemed Contributor
7 years ago

Must likely between when TC was installed initially and today, your version of Chrome changed. TestComplete needs to be updated to at least 12.42 to apply the latest patches. Out of the box, 12.42 supports up through Chrome version 64 https://support.smartbear.com/testcomplete/docs/app-testing/web/general/supported-browsers-and-technologies.html#web-browsers

 

If you don't want to upgrade fully, you'll need to contact SmartBear customer service directly to see if they can supply you the necessary patches for your version.  But since upgrades to the latest 12.x are typically free, you should be able to do so without trouble.