Forum Discussion

DonnaC's avatar
Occasional Contributor
7 years ago

Chrome extension is enabled but testcomplete cannot detect it when recording new test

I'm unable to record tests in TestComplete at moment using Chrome as it is unable to detect that the extension is enabled. TestComplete v12.31.1833.7 with SmartBear Test Extension v12.31.1833. My exis...
  • DonnaC's avatar
    7 years ago

    I have the solution for this issue now thanks to an online meeting with Smartbear. 


    The problem in the end was down to the tcCrHost.exe in the tcCrExtension folder being for the wrong version of the extension even after a complete reinstall of everything. 


    The solution was to uninstall TestComplete and delete the tcCrExtension folder. Then reinstall TestComplete. The extension didn't automatically get added to Chrome for me but a simple dragging the tcCrExtension.crx to Chrome fixed that. 


    I can now record tests again without issue. A bit of a long winded way to fix it but at least it is now resolved. No idea why it happened in the first place though.