Forum Discussion

Occasional Contributor

9 years ago

chrome extension is enabled but testcomplete cannot detect it when recording new test.

I updated my TestComplete to version to 11.31.2420. Chrome is Version 50.0.2661.87 m (64-bit). When I want to record a test , it gives me error that the extension is not installed or disabled. I...

Soni
9 years ago
Thanks everyone for your suggestions.

I modified the TestComplete installation and re-selected the Web module (even though it was showing as selected), as noted in the : https://support.smartbear.com/viewarticle/74115/ and that solved the issue.

Soni

Occasional Contributor

Hi,

Thanks for your reply Tanya.

I have the extension enabled in the Chrome: chrome://extensions/ and I checked the the Web | Chrome Support is enabled under File/ Install extensions. Please see the following screenshots. Does it look correct ?

TanyaYatskovska

SmartBear Alumni (Retired)

9 years ago

Hi Soni,

Thanks for sharing screenshots.

Everything looks great. I recommend that you submit this issue to our TestComplete support Team as some investigation is required here.

Thanks in advance.

joseph_michaud
Moderator
9 years ago
Coming back to this, I had to verify that I was still seeing the problem (especially when Tanya says otherwise :smileyhappy: )

Rebooted the VM I was using... everything was fine! Uninstalled, reinstalled Chrome. Fine. Tried older Chrome, latest Chrome. Fine. Reinstalled TestComplete. Fine.

I spent more time than I care to say trying to reproduce this, all to no avail.

If you find that TestComplete still can't spy the Chrome objects, then:

- uninstall Chrome and TestComplete

- reboot (!)

- install Chrome

- terminate any running Chrome sessions

- install TestComplete (making sure to install the Web module)

- start Chrome and check that the TestComplete extension in Chrome is present and enabled (chrome://extensions/)

- check that the Web plug-ins in TestComplete are present and enabled (File | Install extensions)

- retry the Object Spy on Chrome

and if you still can't spy the Chrome objects, check the Object Browser in TestComplete to see if the chrome process is recognized as a Browser, and submit a support case.

And remember...

always listen to Tanya.
- EVarnavsky
  SmartBear Alumni (Retired)
  9 years ago
  Also please check file versions of binary modules located in
  
  c:\Program Files (x86)\Common Files\SmartBear\tcCrExtension\egnheagkhpgphnfbmhmjjckbeocfcjae\
  
  Several times I saw that these files have not been updated. In this case you have to uninstall TC, remove this folder and install TC again.
  - baxatob
    Community Hero
    9 years ago
    egnheagkhpgphnfbmhmjjckbeocfcjae\ - very nice directory name! :)