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phloweec's avatar
phloweec
Regular Visitor
6 years ago

Catastrophic failures when attempting Log.AppendFolder("message")

Windows 10, TestComplete 12.60 Hi, Having a terrible time with TestComplete 12.60 64-bit and 64-bit ODBC connection. I have confirmed that I'm using the 64-bit ODBC connectivity. When I start TC, th...
Scripting
  • TanyaYatskovska's avatar
    TanyaYatskovska
    6 years ago

    Hi phloweec,

    Definitely, it's worth contacting the Support Team as Marsha suggested. To speed up the investigation process, please collect more debug information on your PC and send it to the Team. For this, please do the following:

    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
    2. Select the "Launch/attach to TestComplete" option.
    3. Reproduce the problem.
    4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.

    Thanks in advance.

TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
6 years ago

Hi phloweec,

Definitely, it's worth contacting the Support Team as Marsha suggested. To speed up the investigation process, please collect more debug information on your PC and send it to the Team. For this, please do the following:

  1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
  2. Select the "Launch/attach to TestComplete" option.
  3. Reproduce the problem.
  4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.

Thanks in advance.