Forum Discussion

mdh's avatar
mdh
Contributor
9 years ago

Can't open Help Index page, and then TC 11.20 terminates !

start TC 11.20.1491.7 (latest version)   open Help - > Index   this happens..... note that the help win are half way out of the viewport, but I can't drag it back in, since it is non responsive.....
VFixed's avatar
VFixed
Contributor
9 years ago

Some of those projects are over a year old which tells me TC worked in the past. I would ask the IT department if there are new firewall rules in place because you can't reach IP's you used to be able to reach.

joseph_michaud's avatar
joseph_michaud
Icon for Staff rankStaff
9 years ago

Not exactly sure why this would be happening but...

 

Is the TestComplete installation on a share drive?  Have you copied the help file from some remote site?

 

Look at the properties of the Help file (right-click and select Properties):

 

C:\Program Files (x86)\SmartBear\TestComplete 11\Help\TestComplete11.chm

 

If it is marked as blocked, unblock it.