Forum Discussion

colink's avatar
colink
New Contributor
14 years ago

Can't activate my TestComplete 8

I used Manual Activation on the website and my license key showed be activated . But when I wanted to activate my TestComplete8 on the https://my.smartbear.com/manual-license-activation/Default.aspx I could not get the file . Error info showed "The license key has already been used for activation." My product is still not activated yet ! I did all above on the same PC.
  • colink's avatar
    colink
    New Contributor
    14 years ago
    And no product was found in HASP Admin Control Center..
  • Anonymous's avatar
    Anonymous
    14 years ago

    Hi Colin,





    I suggest working via email to sort out the problem you have faced. Please use our Contact Support form to contact us. Also, please provide us with the c2v file generated on the machine where you are trying to activate the license. It will help us understand the license state on your machine. Here are steps to generate a file:

    1. Download this utility and install it on the machine where the license was activated.

    2. Launch the utility.

    3. Click 'Collect Information' in the 'Collect Key Status Information' tab of the utility. This will invoke the Save File dialog box in which you need to specify the file to which the utility will save the license status information.

    4. In the Save File dialog box, specify any file name (say, MyLicenses.c2v) and click Save.