Forum Discussion

mschofer's avatar
mschofer
Occasional Contributor
3 years ago

Basic Question Is there a different User Name Required for Support

I have not logged a case in a long time. Logged a case and have no response after 4 days. I am no longer able to log into support using the same credentials as here.

  • Hi mschofer!

     

    The Community and the Case Management Portal are separate, so you will need credentials for both. 

     

    Have you tried the Forgot Your Password link from the portal page? If not, I would start there.

     

     

  • Thanks I do have it figured out. Apparently I have two different emails.

    I will close this. Thank you very much. I

3 Replies

  • Hi mschofer!

     

    The Community and the Case Management Portal are separate, so you will need credentials for both. 

     

    Have you tried the Forgot Your Password link from the portal page? If not, I would start there.

     

     

    • mschofer's avatar
      mschofer
      Occasional Contributor

      Thanks I do have it figured out. Apparently I have two different emails.

      I will close this. Thank you very much. I