Forum Discussion

mschofer's avatar
mschofer
Occasional Contributor
3 years ago

Basic Question Is there a different User Name Required for Support

I have not logged a case in a long time. Logged a case and have no response after 4 days. I am no longer able to log into support using the same credentials as here.

  • npaisley's avatar
    npaisley
    3 years ago

    Hi mschofer!

     

    The Community and the Case Management Portal are separate, so you will need credentials for both. 

     

    Have you tried the Forgot Your Password link from the portal page? If not, I would start there.

     

     

  • mschofer's avatar
    mschofer
    3 years ago

    Thanks I do have it figured out. Apparently I have two different emails.

    I will close this. Thank you very much. I

  • npaisley's avatar
    npaisley
    Staff
    3 years ago

    Hi mschofer!

     

    The Community and the Case Management Portal are separate, so you will need credentials for both. 

     

    Have you tried the Forgot Your Password link from the portal page? If not, I would start there.

     

     

    • mschofer's avatar
      mschofer
      Occasional Contributor
      3 years ago

      Thanks I do have it figured out. Apparently I have two different emails.

      I will close this. Thank you very much. I