Forum Discussion
Update, it has now been 3 weeks since I reported this to support we have basically received what amounts to zero response from them. They have sent responses, but they have not been informative or helpful.
We have even built and provided the simple QT example apps(that QT provides) so they have something simple to test with, since this is very easy to reproduce. They still haven't not confirmed they have reproduced the actual issue. It is has been days since their last response to us.
In the past support has been quite good, and at least responsive, but this experience has been very very poor especially given the gravity of the issue being the entire program just doesn't work any more. We are extremely frustrated at this point.
Has anyone out there been able to get a response from Smartbear support on when the issues with the latest update will be resolved?
They eventually reproduced the issue in 15.72 I reported with long group names in the Execution Plan. This is the response I got late last week regarding what to expect:
I went ahead and created an escalation with our operations team regarding this dialog prompt and group character limit. I'll update you here once I receive any new details from the development team. In the meantime, I would suggest downgrade TestComplete to the previous version to work around the issue.